Hiteishee Ltd Tel 08700 119 550 http www.hiteishee.co.uk Job Description You will be working in a busy It Support environment looking after more than 100 Smes. You will be expected to resolve technical problems over the telephone remotely or by the allocation of an onsite engineer. All incoming support calls will need to be logged and need to be resolved within set Service Level Agreements (Slas Know when to escalate faults to onsite engineers/3rd parties. On occasions you may be required to work offsite at customer locations sometimes during unsociable hours. Remuneration 20000 25000 Benifits (subject to experience and certification) Required Skills At least 2 years experience in an It Helpdesk environment. Log support calls accurately. Good telephone manner well-spoken. Helpful positive attitude. Able to work under pressure. Can work in a team and individually with minimum supervision. Ability to use ones own initiative. Installation configuration and trouble-shooting of Windows 2000/Xp/Server 2003 Office 2000/Xp/2003 Microsoft Exchange 2000/2003 Pc Server Network Printer hardware Vpn issues Tcp/Ip Connectivity problems. Desirable Skills Configure routers and hardware firewalls (Cisco Pix/Asa Troubleshooting the following software Symantec (Formerly Veritas) Backup Exec McAfee VirusScan Enterprise and GroupShield Microsoft Sql Server. Mac Osx 10.x Voice Over Ip (Voip) If you want to join an Investors in People-accredited organisation please send your Cv to (APPLY ONLINE FOR THIS JOB AND MANY MORE JOBS)